Aqua Living Factory Direct is open Mon, Tue, Wed, Thu, Fri, Sat, Sun. I call a few times to confirm they still are coming at and at around 4:30 I call and say "hey if its not here soon its going to be dark and I don't want to unload it in the snow in the dark. Aqua Living Coupon Code - Updated Daily 2021. The weekend passes, and I contact a mover but they are unavailable Monday or Tuesday. Share . They sent the wrong hot tub - and it was busted up all the way around. If I don't receive a concrete delivery date and time by Monday the 31st I will report this as theft to the police and file complaints anywhere else I can. Hindsight is 20/20. Aqua Living (LPI Inc.) is by far the shadiest, least scrupulous business I have ever encountered. If I don't hear back right away and with a plan in place for them to remedy the situation I will take this to court right away. Again, there was another back log, and NO ONE BOTHERED TO CALL ME and give me a heads up. We manage to lift up an end and get the pallet jack under it enough to drag it. This will be a long review, but if you read nothing else read this... BUY FROM ANYBODY ELSE!! On May 14, I called Mr. Elmore again. Still waiting for our replacement cover that was damaged. I said no, I explained it's damaged and I don't want to hook it up unless I have someone verify it's fine. Local salt water fish and coral store bringing the ocean to the lake. She never mentioned any associated fees with canceling or returning it and the receipt that was generated from hottubs.com had no indication of penalties. Nov 23 - Jesse a service tech took my call. I think i will also call my contact at ABC new york tv 7 on your side and anyone else that will Listen!! The shipping company was very professional and worked as a team with us two to set the spa exactly where I asked. If they do agree to take the spa back prior to delivery they will take a 25% restocking fee and charge you $500.00 for shipping. I now need to wait several weeks while a technician is scheduled to fix it. I purchased a Catalina Carlton hot tub from aqua living. 6 months later, the gel coat has eroded in large areas.6. X-3 with lounger midnight canyon. The public schools in Agua Dulce are above average. This company should be investigated for fraudulent activities as I see there are many many complaints about them. I did not remember that at all and went to find it and in fact there was no indication of any penalty what so ever win the hoittub.com receipt which was thew only one I had received. His back yard delivery team was also outstanding and worth every penny. 520B E Hebron St. Charlotte, NC 28273-5989. They say they will notify me when it is scheduled, no problem. I want a tech to come out and change it. I ordered this spa 12+weeks ago. Still gathering info on the tub my friend got. We did, as the tub we had in mind had no insulation and for a few hundred dollars more we got a similar tub that is fully insulated saving us a lot more in the long run. … Living Reef Orlando helps you create stunning saltwater aquarium displays. They are all under 5k. 7 months since we ordered this hot tub and we still don't have a working hot tub or even an idea of when we will..  DO NOT DO BUSINESS WITH THIS COMPANY! Aqua Living Factory Outlets in the largest hot tub retailer in the United States! He kept saying why would a technician be sent out if I'm not keeping it. Saia says its loaded and they should be there early afternoon. They have no customer service, no one returns phone calls or emails and they have a hidden no return policy should you need to cancel an order. Purchasing a spa from this company was single handily one of the worst consumer experiences I have ever had. Aqua Living (LPI Inc.) is by far the shadiest, least scrupulous business I have ever encountered. Pete put together the cover concierge and stair rail...he also gave us some good maintenance advice. The delivery date was moved four times, and, in each case, I had to leave multiple voicemails over several weeks at every store and phone number I could find to determine why it was not delivered. Aqua Haven: This store is an authorized dealer of Master Spas. Prices for food away from home increased 4.8 percent since a year ago, and prices for food at home advanced 2.4 percent. Super helpful - he understood the problem and forward it to his manager who in a voicemail back to me he gave me an update that the request was approved for a service tech to come out. Many retirees live in Agua Dulce and residents tend to be conservative. The hot tub is AMAZING and the quality compares to hot tubs we looked at that were $5,000 or more. They make Brian and Richard look like amateurs!TR 03/16/2020. What I need is for them to remove the spa at their cost, replace it and have it installed with the correct one right away (I'm not waiting another 3+months) and if they cannot replace it right away I want the amount reimbursed so I can rightfully take my business elsewhere. Saia calls me a little after 5pm to say the driver is 5 minutes away. You get what you pay for with these. However, that down payment is completely refundable should you choose not to go through with the purchase. Still does not work and still can't get a tech or even returned phone calls. Hot tub was dropped off when not at home (delivered  on the wrong day ) Wrong  cover , no chemicals , no filter etc. Thankfully I was able to find a neighbor to help me precariously wiggle it out of the truck and onto the driveway.It doesn't even end here. Tried to cancel and they dont respond.Not even a email... i had to dispute with cc company and cancel that card and get a new card. It is now friday night and snowing and no one in town is available to move this spa, I'm worried it is the wrong one but I also figure there is now possible way someone could possibly send the wrong custom built spa and not only that but a bigger more expensive one, I chalked it up to additional packaging. Email. . A 1000lb ice cube is what I would be left with and 8ft walls of snow around it making it impossible to extract the broken spa. We have no technician even scheduled to come out because they can't find one in this area. My spa was to be delivered end of May, beginning of June. I'm dreading spending an entire day on the phone to get this sorted out. Here is what happened. I started to debate the restocking fee and was told that it was policy. He was helpful in making sure I received updated emails for the service request also and shortly after that got a status update email "locating technician". Facebook page opens in new window Twitter page opens in new window Instagram page opens in new window TripAdvisor page opens in new window I was very impressed. They have no customer service, no one returns phone calls or emails and they have a hidden no return policy should you need to cancel an order. LPI is also moving away from dealer-based sales and going customer-direct. He indicated he would look into it and get back to me. I am starting to fear they've just stolen my money as I have heard nothing. !BOTTOM LINE....I am one of MANY people who've taken the time to write a review to warn others about AQUA LIVING/LPI. Over the year, food prices rose 3.7 percent. Curious about LPI / Aqua Living / Dr Wellness. months ago) Aqua Living Promo Code September 2020: 40% OFF W/ Aqua (4 days ago) Join Aqua Living team for latest updates and discounts by providing the email address. BBB accredited since 5/1/2015. Aqua Living … Nice people, great product! They said they would cut me a check and it should arrive in 2 weeks. I had to call the cooperate office and have one sent directly to me. Purchasing a spa from this company was single handily one of the worst consumer experiences I have ever had. One of the best Hot Tub & Pool, Home Services business at 537 Morse Ave, Schaumburg IL, 60193. Your trust is our top concern, so businesses can't pay to alter or remove their reviews. What I need is for them to remove the spa at their cost, replace it and have it installed with the correct one right away (I'm not waiting another 3+months) and if they cannot replace it right away I want the amount reimbursed so I can rightfully take my business elsewhere. I called again later that day, and he indicated he was still researching, but would contact me with more information by the end of the day. Again, they never bothered to call me to let me know that they changed their mind and decided to credit my account instead. Maybe they can reply and explain what that means. They are on Craigslist in my market. OK - so I head over there and the driver is waiting. ultimately our issues and compensation were handled by the Tennesse headquarters location. I don't know but I hope he helps. A super tub for two people who like all the bells and whistles. I finally, again changed the part myself. SWIM SERIES Our … I think it should be made in the USA if it is claimed to be.11/18 - called and spoke with sales rep to tell him about what happened. We did not go directly through Aqua Living So i can't speak to their customer service as many other's have. He is a nice guy really and he mentions he can't move it its too heavy and he hates it when they load such large heavy items all the way in the back of the truck. He refused. George called about 2 hours after the delivery to make sure all went well. If I don't hear back right away and with a plan in place for them to remedy the situation I will take this to court right away. He shows me the pallet is already broken and that he can't fully get his pallet jack underneath. Aqua Living Factory Outlets, a manufacturer and retailer of hot tubs with over 48 locations nationwide, announced a holiday giveaway. We were forced to refuse initial delivery of our tub after the shipper, Saia, dropped it three feet off of their truck, causing visible damage. When the spa finally arrived, lights didn't work.5. As to the question of why we charged your card prior to you seeing the contract, it should’ve been explained on the front end that we must take the down payment before a contract can go out. They didn't come. - Johnson City TN store...I don't know who some of these people with bad reviews were dealing with but the lady I was dealing with in TN was a blessing see below; Like another reviewer, this has been the ABSOLUTE WORST buying experience I've Ever had!! So I called again to get an update oh and you can't call them direct so you have to wait on hold (this time I waited about 30min) before getting to tech support. I have tried to be patient but his is out of control!!!! The packaging was very secure and protective of the product. I remember seeing them 2 years ago at a trade show in New Orleans and was shocked at how cheap they weee wholesale. ... Access the headquarters listing for LPI, Inc. here. Saia says its loaded and they should be there early afternoon. No one has responded in the last week to my emails. On the third day, I received a call that I would be moved up the priority list and my hot tub would be shipped the following Monday. Food prices advanced 1.1 percent for the month of April. Aqua Living currently operates 35 stores, with 110 more expected to open over the next two years. Tanning Equipment. Curious about LPI / Aqua Living / Dr Wellness. What she didn't state was that I would need a team of movers to help get it at the truck at the time of delivery. Used for manufacture of new diving cylinders exclusively since mid 1988 as it is not susceptible to sustained load cracking. Export. Both out purchase and ultimately a friend (found out after the fact) had the same poor customer service experience. He had me working on the hot tub myself trying to diagnose and have me fix it over the phone. I have no help at this point everyone I had available went home for the day at 4pm, so its just me and the driver. We wish you had given us the opportunity to work with you and wish you nothing but the best. It is truly beautiful and we have been using it every night since its arrival. Aqua Living Factory Outlets sells 110v, 220v, and swim spas at wholesale prices. He stated he would get back to me with regards to canceling the order and let me know the disposition later in the day.I then got an email from him stating that there would be a 25% restocking fee but they would take care of the shipping charges. Customer service is horrible. Aqua Living Factory Outlets. See BBB rating, reviews, complaints, request a quote & more. Wednesday is snowing again and I am off work because tragically there was a big fire in Reno and our work was closed down, so I take the time to get the hot tub moved. We are on the opposite side of the country from you and therefore in a different time zone. I stated it may very well be but this was essentially their fault for not responding to my timely emails. On multiple occasions, we were told that the hot tub was in transit. Control panel hard to use., broken headrest. This will be a long review, but if you read nothing else read this... BUY FROM ANYBODY ELSE! AA6351 Aluminium alloy 6351. Prices for food at home rose 1.6 percent, and prices for food away from home advanced 0.6 percent for the same period. I got a booklet from Aqua Living upon special request.4. Company LPI. YOU WILL REGRET IT LIKE I DO. I have too much invested in this and I'm soaked, frustrated and tired compounded by the lack of response I got previously. My husband has back issues and this tub has already made a difference for him. Agua Dulce is a town in California with a population of 3,742. As I now have the free time, I will be waging a internet campaign about the dishonesty of this company, all truths told!!!. All my questions on operation and setup answered immediately. The other part they sent was a complete spa pack/ circuit board. Be careful. The Northeast TN Regional Economic Development Partnership has announced LPI is expanding its Johnson City operations, creating up to 200 new jobs. - Johnson City TN store...I don't know who some of these people with bad reviews were dealing with but the lady I was dealing with in TN was a blessing see below;Danielle, I just want you to know our new spa is up and running. One of those you get what you pay for. Super if you have back problems also. It seems that the hot tub manufacturer has done a nationwide re-branding of its outlets changing them from RecDirect Factory Outlets to Aqua Living … I called 24 weeks later wondering where my cover was. The worst part is that no one ever takes responsibility to remediate the issue. Their customer service is so horrific and practically non-existent that it has driven me to leave my first ever online review. I paid $100 extra for a rush delivery in 3-5 business days. Very risky in my opinion. David Hatley is the Chief Executive Officer at LPI based in Johnson City, Tennessee. The previous tech and manager understood this - why did this guy not? The World Wildlife Fund recently in its 2014 Living Planet Index (LPI), purports to measure more than 10,000 representative populations of mammals, birds, reptiles, amphibians and fish. (See table 1.) Saia calls me a little after 5pm to say the driver is 5 minutes away. Bought in May 2019. I explained my problem and indicated that I wanted to rescind the sale and have our purchase money refunded. The sales rep didn't know her company policies for delivery and gave me very bad and expensive misinformation. Tanning Equipment in Johnson City, TN. If I don't receive a concrete delivery date and time by Monday the 31st I will report this as theft to the police and file complaints anywhere else I can. It was a complicated move because I had to order a crane. They replied they didn't remember my order... so I replied back with my order confirmation... and no reply. Not only that but it is broken. Buddy is the absolute Best! This is what I was told a month ago, and the month before that. 1/21/2021 1:57 PM. I called to get my money back for the roll up cover. This spa is beautiful. They sent the wrong hot tub - and it was busted up all the way around. This revolutionary invention allows you to control the temperature of your spa in any type of weather and any type of climate. It was delivered in very sturdy packing and we had a bulldozer with forks move it to the desired location. Saia contacts me to confirm delivery time from 12-6pm. * I know nothing about these names but I think they are linked by distribution or "factory outlet" marketing ? WELLNESS SERIES Get started on your aqua fitness today with an entry level Dr. Wellness fitness spa. After paying for the hot tub up front, MONTHS of waiting, and repeated misrepresentations and unfulfilled promises, we do not have a hot tub and do not know when they plan to deliver it. I call the day of in the morning and ask if they are still doing delivery today because it is snowing and I live in mountains where deliveries are often delayed. He is very knowledgeable. !We ordered our X-11 model in August and we were promised delivery the end of Oct.,  Janurary 25th we finally received our hot tub. Best experience ive had making a purchase. Due to Covid we were unable to get it until November which was the ONLY thing frustrating about our order. This place has the worst customer service ever. The prices may seem to hard to pass up on, but after all the hidden fees and poor response from the crew you will wish you had shopped elsewhere. WOW. Aqua Living Factory Direct has 2.5 stars. Business Profile. “Our Aqua Living division has experienced tremendous sales growth over the last two years. I then received an email from the king of dummy's one, Brian Elmore, who sounds dumber than the proverbial box of rocks. Catalina Spas is the leading spa manufacturer in cutting edge technology and quality fitness and exercise equipment giving the consumer state of the art construction and absolute relaxation. I purchased a Catalina Carlton hot tub from aqua living. It might ruin Christmas! If they take care of this right away I will change this review... things happen, I understand. He kept trying to reason in this backwards way with me. I then emailed several times for the next few days and again no response. Get Full Access To David's Info. We are committed Scratched side, delivered 3 months late. The next call I got was from some dummy in florida who said he didn't know what was going on and that the woman in the office was on vacation and he had received a phone call from the shipping agent stating that I was returning the spa. 40% off (22 days ago) aqua living coupon code. They didn't that come either. The Malibu 12.6 has multiple model options available. Both out purchase and ultimately a friend (found out after the fact) had the same poor customer service experience.We had the wrong interior color delivered and wrong color cover. 6weeks late!2. We are in GA so Tennessee is not an 11 day drive or even an 11 day WALK. I paid $100 extra for a rush delivery in 3-5 business days. kimberly Davis. Mr. Elmore did not explain why the hot tub had not yet even been built when we had been seeking delivery for months, and had been repeatedly promised that it was in transit. During this whole process, I requested a refund from anyone I could speak to in fear the company had run out of funds to build hot tubs - only to be told that only my representative in Oregon could process the refund - but she never answered her phone. Any questions or concerns afterwards were handled immediately as well. DO NOT DO BUSINESS WITH THESE PEOPLE!!!!!!! After explaining our concerns to Buddy, he assured us that he would walk us through the whole process and we would be fine. If they do agree to take the spa back prior to delivery they will take a 25% restocking fee and charge you $500.00 for shipping. Aqua Living Factory Outlets - Hot Tub Insider (3 days ago) LPI International out of Tennessee continues to evolve and change in the fast paced hot tub world. Customer service is horrible. Don't do it, it's not worth the savings. He told us which filtration system and safety devices would benefit us. I now currently have a broken spa and I called the sales rep multiple times. From salesman to delivery everyone was extremely helpful. When I didn't hear from them, I called around June 7. It finally came July 11! The delivery date was moved four times, and, in each case, I had to leave multiple voicemails over several weeks at every store and phone number I could find to determine why it was not delivered. (3 days ago) Aqua Living Factory Outlets LPI International out of Tennessee continues to evolve and change in the fast paced hot tub world. WOW. He did not get back to me for the rest of the day.The next day  I received a call from the nutty women in Rhode Island who stated that they were in fact going to charge me for the 25% restocking fee and that was indicated on my receipt. Remember the old saying, you get what you pay for. Our exclusive components, processes, and features will allow you to do what you deserve, relax. The technician I got this time was extremely unhelpful. 76" square. I stated I wanted to appeal to whoever was the owner or manager and he stated he would send my complaint to him directly. But Aqua Living/LPI doesn't believe in sending out statements? HQ Phone (423) 349-2900. The service tech finally just used his "not my responsibility" card, and every statement I made after that was followed with sorry I don't do that you'll have to contact jmiller@lpiinc.com, who is this J Miller and why after 5 calls am I just now hearing about this guy who apparently makes the decisions? Wednesday is snowing again and I am off work because tragically there was a big fire in Reno and our work was closed down, so I take the time to get the hot tub moved. The 12.6 Malibu is a Fitness 200 Series Swim Spa that provides the ultimate aquatic workout in the comfort of your own home. I ordered a tub for my wife for Christmas on 12/15. Seemed good... so I waited.Dec 2 - I heard nothing in past 9 days since I called technical support. He didn't understand that if I fill a broken spa in winter and pay an electrician to hook it up that could make it worse with weather always below freezing. Wally is quick to take your money and tell you everything will be installed soon. After explaining our concerns to Buddy, he assured us that he would walk us through the whole process and we would be fine. They say they will notify me when it is scheduled, no problem. I reached out weeks before est delivery to confirm the status. There are probably 50 brands better. It slides very easy over the snow and in about 30 min we have it in place. It seemed as if the request was cancelled.... he didn't say that but he did say "why would I send someone out if you're not going to keep it". Macon A. Macon A Supply Management Planner at John Deere. They replied they didn't remember my order... so I replied back with my order confirmation... and no reply. Dr. Wellness™ (LPI Inc.) hot tubs were engineered with the assistance of medical doctors to helped design products that focus on the specific needs of real patients. Buyer beware. Get Email Address. Like another reviewer, this has been the ABSOLUTE WORST buying experience I've Ever had!! I then get an email from Saia Trucking. I got red flags from the very beginning! 'When it did finally arrive, there was a great deal of stress surrounding the inability of a semi-truck to access our house since our road bans trucks greater than 30 feet. Well I never said I wasn't, but he had it in his head... so whatever. Being an automotive technician, I was knowledgeable enough to take apart this BRAND NEW hot tub and found wiring mistakes in the circuit board from factory and was able to get at least the circulation pump and heater working so I didn't need to drain the tub and try to winterize it.
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